Effective Date: 01 November 2022

At Trek My Trip, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you when you use our website, contact us, or use our services. The types of information we may collect include:

1.1 Personal Information

  • Contact details: Your name, email address, phone number, postal address, and any other information you voluntarily provide when booking a service, contacting us, or subscribing to our newsletter.
  • Payment information: Billing details such as credit card or bank account information when you make a booking or payment through our website.
  • Identity verification: Information such as government-issued ID or passport details, especially for specific travel or legal compliance purposes.

1.2 Non-Personal Information

  • Device information: Information about the device you use to access our website, including your IP address, browser type, device type, and operating system.
  • Usage data: Information about how you interact with our website, including the pages you visit, time spent on each page, and any interactions with website features.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including but not limited to:

  • Processing transactions: To facilitate bookings, payments, and any other transactions you conduct with us.
  • Customer support: To provide assistance, respond to inquiries, and resolve any issues you may encounter.
  • Personalization: To offer personalized services, recommendations, and promotional offers tailored to your preferences and travel history.
  • Marketing: To send you promotional content, newsletters, and special offers that may be of interest to you. You may opt out of marketing communications at any time.
  • Compliance: To comply with legal and regulatory requirements, including identity verification and fraud prevention.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

  • Service providers: We may share information with third-party vendors, payment processors, and service providers who assist us in delivering our services.
  • Business transfers: In the event of a merger, acquisition, or sale of Trek My Trip’s assets, we may transfer your information as part of the transaction.
  • Legal compliance: We may disclose your information to authorities or other parties when required by law or to protect our rights, property, and safety.

4. Data Security

We implement robust security measures to protect your personal information. Our website uses encryption, firewalls, and secure socket layer (SSL) technology to safeguard sensitive data. While we strive to protect your information, please understand that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we take appropriate steps to securely delete or anonymize it.

6. Your Rights

You have the following rights concerning your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal information under certain conditions.
  • Data portability: You may request that your personal data be provided to you in a structured, commonly used format.
  • Withdraw consent: You can withdraw your consent to the processing of your personal data at any time where we rely on your consent.

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage. You can control the use of cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Trek My Trip does not knowingly collect personal information from individuals under the age of 16 without parental consent. If we become aware that a child under the age of 16 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@trekmytrip.com

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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